| Monday through Thursday, 8:00am - 8:00pm EST, Friday 8:00am - 5:00pm EST and Saturday 9am - 5pm EST | Help | Track Your Order | View Cart
FAQs - Frequently Asked Questions

Do your products have warranties? The warranties of our products range from one year to lifetime warranties. Most warranties cover full replacement or parts for at least two years. Manufacturer-specific warranties are stated on the item page. Unless otherwise stated, our standard product warranty applies:
Our products have a 2 year warranty for parts. This warrants against defects in manufacturing. If the products are used excessively (more than 8 hours/day), and have excessive weight applied (more than the manufacturer's suggested weight limit), the warranty is void. New parts will be sent out, or the item will be completely replaced at our discretion.

Will my purchase look exactly as it appears on the website? has made every effort to provide you with high quality images, product dimensions and descriptions of our products to assist you in making the best decision possible. We take pride in assuring our customers that the images that you find on our website are as accurate a representation as possible to the actual product. Images, however, can vary slightly in color depending on your monitor settings. If precise dimensions and/or colors are crucial to your order, then please contact us - we will be more than happy to assist you. Please Note: We are not responsible for color variations or measurements that are off by three or fewer inches. All returns will be subject to our return policies & fees.

Is online shopping truly safe? It is as safe as picking it up yourself from a store! You can order online from the safety and privacy of your own home, and be confident that you will receive what you order from Our servers secure and scramble all of your personal and financial information using 128-bit SSL Encryption Technology, and then financial information is erased from our systems after 30 days to ensure your protection. If you are still unsure about ordering online, please call us at 1-855-307-3877, and we will be more than happy to assist you in ordering. Please see our Privacy Policy for additional information.

How often do you have pricing changes? Prices are subject to change at any time, though we do make every effort to peaceably resolve any pricing discrepancy.

How can I pay for my order? We offer a wide variety of pay methods for your convenience. We prefer payment by all major credit cards including Visa, Master Card, American Express, and Discover. We also accept check or money order payments mailed to us.

Are there other ways to order besides ordering online? Our Customer Service Department is available Monday through Thursday, 8:00am - 8:00pm EST, Friday 8:00am - 5:00pm EST and Saturday 9am - 5pm EST to assist you in ordering and answering your questions. You may call us at 1-855-307-3877. We accept payment by credit card, check or money order using this form. Before sending payment with this form, please be aware of all charges, including shipping fees. If one or more of your selected items does not include free shipping, please request a freight quote.

Adobe Acrobat is required to view the document. To get it, click the icon below.

Do you charge sales tax? We do not collect sales tax on any order shipped outside of the states of Georgia, Mississippi and Nevada. Tax exempt organizations should fax exemption certificates to us when ordering. Tax exempt organizations should fax exemption certificates to us when ordering.

Do you accept purchase orders? We NOW accept purchase orders. All purchase orders will be accepted on a case-by-case basis, and must be submitted in writing using company, government or organizational letterheads. Please include a contact name, phone number, and email address. Please Note: Purchase orders are subject to 30-day payment terms. If you need assistance with purchase orders or have any questions concerning purchase orders, please call us at 1-855-307-3877. Please fax purchase orders to 770-721-8384.

What is the cost of shipping? Unless otherwise stated by Sale or Promotion, most orders will require a request for a freight quote, due to the nature of our products. You can submit a freight request quote form online or call us at 1-855-307-3877 and we will be more than happy to assist you with your request. Most requests for freight quotes will be returned within 1 business day. For your order to be fully processed, you must approve your freight quote charges. If you place your order before requesting a freight quote, we will contact you usually within 24 hours with a freight quote. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.

When will I receive my order? Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us toll-free at 1-855-307-3877. If delivery time is a concern, please contact us with the specific product you are interested in, and we will give you an approximate ship date.

By what method does my order ship? Due to size and weights of the products we sell, most orders, including oversized items and multiple quantity orders will ship via a Freight Carrier. Please note unless specified, Standard truck deliveries are ''dock-to-dock'' and require that someone is available at the time of delivery to inspect, sign receipt and unload the products onto the delivery site. If you need an inside delivery, additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Please let us know if you need additional assistance or services for the delivery of your products.

Do you ship outside of the United States? While most of our customers are inside the United States, from time to time, we receive requests to ship an order outside the U.S. Orders to Hawaii and Alaska may incur additional charges. We will call you to verify these charges before processing your order.To better service our customers, we now ship to Canada. Orders to Canada will be charged an additional shipping fee and you will be contacted by our freight department regarding the additional shipping costs.

What is your policy on Order Cancellation? Please call us at 1-855-307-3877 or fax a cancellation request to 770-721-8384. If an order has already been made (fabric cut), and/or shipped, a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.

What is your Return Policy? We understand that purchasing online can be difficult and have done our best to provide as much information as possible to help you make the right choice. If a manufacturer has a written return policy or agrees to take an item(s) back, then the customer can send the applicable product(s) back to that factory. Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to the manufacturer's factory. All returns must be in the original condition and packaging. All returns will be subject to a 35% restocking fee. Please Note: Any product ordered that has been custom built or manufactured cannot be returned, due to it being a custom-made product. Please call us at 1-855-307-3877 for questions regarding your specific products and/or to obtain a Return Authorization (RA).

What if my order arrives damaged? All items ship FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment unless it is shipped via Fed Ex or UPS. Call us if you've received a damaged item via Fed Ex or UPS and we will send out replacement parts. If the item(s) is shipped via truck, make the truck driver wait for you while you inspect the item(s). Failure to inspect will result in loss of protection. If Fed Ex or UPS leave the merchandise at the door and you are not available to inspect it for freight damage, you need to call your Fed Ex or UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts You may also be asked to send us pictures of damage/defect.

Disclaimer: Prices and availability are subject to change without notice. is not responsible for any typographical errors. Specifications are subject to change without notice. It is assumed that you have read and understand our policies before you place your order.