Frequently Asked Questions

• What are the full policy terms?

  See Full Policy

• What does the extended protection plan cover?
  3 Year 5 Year

  • Stains from food, drinks & pen ink
  • Stains from human & pet bodily fluids
  • Accidental rips & tears
  • Damage from liquid marks & rings
  • Chipped, dented & scratched surfaces
  • Broken mirrors & glass, loss of mirror silvering
  • Damaged veneers & laminates
  • Minor burns from cigarettes, cigars & tobacco pipes
  • Warping
  • Failure of integral electrical components
  • Product defects, once the manufacturer's warranty expires (e.g. frame breakage & springs)
• What is Mulberry?

  Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site.

  Along with comprehensive coverage for your products, Mulberry also offers the following:

  • 24/7 customer support
  • Hassle-free online claims
  • No deductibles or hidden fees
• How do I sign up for a Mulberry protection plan?

  It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full policy terms, and file a claim as needed.

• How do I file a claim?

  Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

• Will I have to pay a deductible or any other fees?

  You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

• What happens if I return or exchange my product?

  Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within 30 days of purchase, you will receive a 100% refund for your Protection Plan, minus any claims paid. 30 days or more after purchase, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.