Privacy Policy
Last updated: February 3, 2023
This Privacy Policy is posted to help you understand how theUbiqueGroup.com (the “Site”) collects, stores, processes, and uses the information you share when you browse and shop with us. It also explains your rights in relation to your personal information and how to contact us. You must be at least 18 years old to use this Site.
Please review this Privacy Policy carefully. By using the Site, you accept the practices described in this Privacy Policy. If you would rather we not collect and process information about you, please do not provide it to us and do not access the Site.
By accessing, using, or submitting information to the Site, you agree to this Privacy Policy and Our Terms.
Personal Information We Collect About You
We collect, use, and are responsible for certain personal information about you, that identifies, relates to, describes, is reasonably capable of being associated with you, or that which could reasonably be linked, directly or indirectly, with a particular consumer or household. We collect, and have collected personal information about our visitors within the preceding 12 months in the following categories and for the noted purposes:
| Categories of Personal Information | Collected? | Categories of Sources from Which PI is Collected |
Business or Commercial Purpose for Which Each Category Will be Used |
|---|---|---|---|
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers | Yes | Site; Data analytics provider; Customer service provider |
|
| Any categories of personal information described in subdivision (e) of Sec. 1798.80 | Yes | Site; Data analytics provider; Customer service provider |
|
| Characteristics of protected classifications under California or federal law | Yes | Customer service provider |
|
| Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Yes | Site; Data analytics provider; Customer service provider |
|
| Biometric information | No | N/A | N/A |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement | Yes | Site; Data analytics provider |
|
| Geolocation information | Yes | Site; Data analytics provider |
|
| Audio, electronic, visual, thermal, olfactory, or similar information | No | N/A | N/A |
| Professional or employment-related information | No | N/A | N/A |
| Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) | No | N/A | N/A |
| Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No | N/A | N/A |
As noted in the above chart, We collect the above personal information directly from you via the Site, and from your interactions with the Site, including any personal information which you provide directly or indirectly
Directly
Through the Site: We collect any personal information which you submit directly to the Site, including whether you indicated an interest in the products featured on the Site, and all personal information that you submit through the Site in conjunction with your purchase of products and/or any requests for information. For instance, on our checkout forms, we collect any information input through our Site webform which is necessary to service your order (which may include but is not limited to your first name, last name, email address, billing/shipping address, phone number, and payment credentials). To the extent that you subscribe to receive our email newsletter, we collect your first name, last name, email address, and information on whether you are a business or an individual consumer. To the extent that you contact us through the Site, we also collect the personal information that you submit in conjunction with your communication, including but not limited to your first name, last name, email address, and phone number.
Indirectly
Cookies and Tracking Pixels on the Site: We collect the above personal information directly from you via the Site, including from cookies on the Site. We use and store cookies and tracking pixels on the Site, as described further, to facilitate and customize your use of the Site.
A cookie is a small data text file, which is stored on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can later be retrieved to identify you to us. Personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies make your use of the Site easier, make the Site run more smoothly, help us to maintain a secure Site, keep track of your shopping cart, and personalize your experience on the Site.
Tracking pixels (also known as web beacons, 1x1 pixels, or clear GIFs) are code requiring a call back to a server to render, and which deliver information to us about your IP address and information from your browser.
Cookies and tracking pixels are used to track your interaction with the Site, including clicks. Cookies and tracking pixels may collect information about you, such as your IP address, your browser type and version, operating system, software and platform, your Internet service provider, geographic location, the area code and zip code associated with your server, time zone setting, the date(s) and time(s) of your visit(s) to the Site, the time spent on the Site, the specific pages accessed during your visit(s) to the Site, screen resolutions, color capabilities, browser plug-ins, language settings, cookie preferences, search engine keywords, and click stream data. Your IP address is used to help identify you and your shopping cart.
In addition to the Site’s own cookies and tracking pixels, third party technologies like cookies and tracking pixels may also be used to collect personal information, to help us analyze where visitors go and what they do while visiting our Site. Specifically, we use Google Analytics. If you would like more information, see How Google uses data when you use our partners' sites or apps.
Cookies and Tracking Pixels in Our Emails: Apart from use of the above technologies on Our Site, we automatically collect information when an individual opens one of our emails, through the use of cookies and tracking pixels. We also automatically collect information on whether the individual clicked on any links within such emails. We use third party email service providers to help us with our remarketing efforts and email campaign automation, including Listrak, Wunderkind, and Salesforce. Such third party email service providers may automatically collect personal information to help us measure and track our email marketing efforts when an individual opens an email promoting the Site or clicks on a link included in such email, through the use of cookies and tracking pixels. If you request to unsubscribe from receiving emails, we and our third party email service providers may add your email address to a suppression file, to comply with CAN-SPAM.
From Third Parties: As noted above in the chart, in addition to collecting personal information through the Site, we also collect personal information through third party data analytics provider, Google Analytics. Further, we use third party customer service provider TalkDesk to provide customer service to our customers who contact us using the number shown on the Site. During the course of a call placed by a consumer, additional personal information may be collected through TalkDesk, such as the customer’s name, phone number, email address, gender, and call information (e.g., call date, call time, call duration, and call context). If you would like more information, see TalkDesk's Privacy Notice.
Tracking and How We Respond to Do Not Track Signals
You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent, by visiting the preferences or settings page of your web browser. In the event that your browser requests that we do not track you or store a cookie, unless otherwise required by law to honor the requests, we do not guarantee that the Site will honor such requests. Please note that we do not guarantee that the Site will work properly in the event that you elect to opt out of our tracking or use of cookies.
How We Use Collected Personal Information
Providing the Site: We use the information we gather on the Site to provide information on and fulfill orders for the featured products. We also use information collected through your use of the Site for all of the reasons noted above in the chart.
With Whom Do We Share Your Personal Information
We may share the above personal information internally with our parent company and any subsidiary and affiliated companies.
We may also share the above personal information with our third party service providers to send information to you about your order(s); fulfill your order(s); process and collect your credit card payment(s) for order(s); deliver order(s); send ads via postal mail and e-mail on our behalf; provide search results and links; customize, analyze, adjust and improve our Site to better meet your needs; enforce our agreements with you; and prevent fraud and other prohibited or illegal activities.
Our third party service providers may use your personal information to create anonymized and aggregated data about our users (“Anonymized Data”). We may provide third parties with Anonymized Data in describing our site to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
If the purchased products are being shipped to you, your shipping information will be shared with our delivery service providers. These third party service providers have access to personal information needed to perform their functions and carry out their agreements with us.
We may share the above personal information with third party service providers which may include but are not limited to Listrak, Wunderkind, and Salesforce to help us with our remarketing efforts, email campaign automation, and email newsletter. We may also share the above information with such third party service providers for the purpose of tracking clicks/conversions. Also, if you request to unsubscribe from receiving email newsletters from us, we may share your email address with such third party service providers to effectuate your request to unsubscribe and to comply with CAN-SPAM.
Also, on occasion, we may be required by law enforcement or judicial authorities to provide personal information to the appropriate governmental authorities. In the event of a merger, acquisition, or sale of our business, your personal information may also be transferred. In the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver or administrative receiver may sell, license or otherwise dispose of, such personal information in a transaction approved by the court.
We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
This Site is hosted in the United States. If you are visiting our site from outside the United States, your information may be transferred to, stored, and processed in the United States in accordance with this Privacy Policy and applicable United States laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the Site, you consent to the transfer of your information as described in this Privacy Policy.
Security
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications, and services provided on the Site) available to you agree to protect personal information that they must access to serve you and to honor your preferences about contacts you receive.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Site, your payment card information is encrypted using SSL encryption. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
It is possible for third parties to access information despite our best efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our service providers in connection with your use of the Site will be used in the manner described above.
As a result, you acknowledge that there are security and privacy limitations of the Internet which are beyond our control; the security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed; and any such information and data may be viewed or tampered with in transit by a third party. We make no warranty, express, implied, or otherwise, regarding the security of the Site and your personal information. Please do not use the Site if you do not agree to the terms and conditions described in this Privacy Policy.
Children
You must be an adult of 18 years or older to use the Site. We do not target the Site to children. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (“COPPA”), We will never knowingly collect personal information from anyone under the age of 13 without requesting parental consent. If you are aware that your minor child under the age of 13 has provided us with personal information, please contact us.
California Residents – Your Privacy Rights
If you are a California resident under the meaning of Sec. 17014 of Title 18 of the Cal. Code of Regulations, your use of the Site is subject to the California Consumer Privacy Act (“CCPA”), and all final, implementing regulations. Under the CCPA, up to twice in a twelve (12) month period, a consumer has the right to request that a business disclose what personal information it collects, uses, discloses, and sells. Information regarding our collection and disclosure practices are detailed herein, in addition to instructions on how to exercise your rights regarding your personal information.
What Personal Information Do We Collect?
We collect, use, and are responsible for certain personal information about you, that identifies, relates to, describes, is reasonably capable of being associated with you, or that which could reasonably be linked, directly or indirectly, with a particular consumer or household. Information on the personal information that we collect, and have collected about our visitors within the preceding 12 months are detailed above under the “Personal Information We Collect About You” heading.
What Personal Information Do We Disclose
Within the preceding 12 months, We have disclosed personal information to the third parties identified under the “With Whom Do We Share Your Information” heading above. Namely, we may disclose personal information in the above noted applicable categories to our third party service providers to send information to you about your order(s); fulfill your order(s); process and collect your credit card payment(s) for order(s); deliver order(s); send ads via postal mail and e-mail on our behalf; provide search results and links; customize, analyze, adjust and improve our Site to better meet your needs; enforce our agreements with you; and prevent fraud and other prohibited or illegal activities. If the purchased products are being shipped to you, your shipping information will be shared with our delivery service providers. These third party service providers have access to personal information needed to to perform their functions and carry out their agreements with us.
We may also disclose personal information in the above noted applicable categories to our third party email service providers such as Listrak, Wunderkind, and Salesforce to help us with our remarketing efforts, email campaign automation, email newsletter, and tracking clicks/conversions through such marketing and advertising services. Also, if you request to unsubscribe from receiving email newsletters from us, we may share your email address with such third party service providers to effectuate your request to unsubscribe and to comply with CAN-SPAM.
We may also disclose personal information in the above noted applicable categories if legally required to do so, in our sole discretion, pursuant to a request from a governmental entity, or if we believe in good faith that such action is necessary to (a) conform to legal requirements or comply with legal process; (b) protect our rights or property, or our affiliated companies; (c) prevent a crime or protect national security; or (d) protect the personal safety of users or the public.
What Personal Information Do We Sell?
Under the definitions of “Sell” and “Sale” in the CCPA, we do not sell your personal information.
However, in the event that we, or substantially all of our assets, are acquired, personal information in the above noted categories may be included within the transferred assets. Further, in the event we become the subject of an insolvency proceeding, whether voluntary or involuntary, we or our liquidator, administrator, receiver, or administrative receiver may sell, license or otherwise dispose of, such personal information in the above noted categories in a transaction approved by the court.
We do not have any actual knowledge of the sale of personal information of minors under 16 years of age. There are no financial incentives to disclose.
Your Right to Request to Know and How to Submit a Verified Request to Know
A “request to know” is a request related to the personal information that a business has about such consumer. It may include a request for any or all of the following:
- specific pieces of personal information that we have collected about you;
- categories of personal information that we have collected about you;
- categories of sources from which the personal information was collected;
- categories of personal information that we have sold or disclosed for a business purpose about you;
- categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- the business or commercial purpose for collecting or selling personal information.
The CCPA permits requests to know from the same consumer up to twice in a twelve (12) month period.
To submit a request to know, please email us at DPO@theubiquegroup.com. To process your request, we may require that you submit the following information in conjunction with your request: your first name, last name, a California address, and email address. The information which you provide will be used to verify your request and to attempt to identify you within our data records. If you elect to use an authorized agent to exercise your right to submit a request for information, we may require that the authorized agent provide proof that the consumer gave them signed permission to submit the request. In addition, we may also require that the consumer directly verify their identity and directly confirm that they provided the authorized agent permission to submit the request on their behalf. The information which is submitted in conjunction with the request to know will be used for the express purposes of verification and providing responsive information to the request, if required.
Your Right to Request Deletion and How to Submit a Verified Request to Delete
You have the right to request the deletion of any personal information which we have collected about you. To submit a verifiable request to delete, please email us at DPO@theubiquegroup.com, or contact us by mail at 4350 Ball Ground Hwy., Canton, GA 30114. To process your request, we may require that you submit the following information in conjunction with your request: your first name, last name, a California address, and email address. The information which you provide will be used to verify your request and to attempt to identify you within our data records. If you elect to use an authorized agent to exercise your right to submit a request for deletion, we may require that the authorized agent provide proof that the consumer gave them signed permission to submit the request. In addition, we may also require that the consumer directly verify their identity and directly confirm that they provided the authorized agent permission to submit the request on their behalf. The information which you submit in conjunction with your request to delete will be used for the express purposes of verification and fulfilling your request, if required. The information which is submitted in conjunction with the request to delete will be used for the express purposes of verification and fulfilling the request, if required.
We utilize a two-step process for online requests to delete, whereby you first submit your request to delete, and second, you separately confirm that you want your personal information deleted.
To the extent that your personal information is necessary for us to maintain for a reason delineated in Cal. Civ. Code Sec. 1798.105(d), including but not limited to complete a transaction for which the personal information was collected, provide a good or service you have requested, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, debug, etc., or to comply with a legal obligation, we are not required to comply with your request for deletion. For instance, we are not required to delete personal information which is necessary to maintain suppression files for those individuals who have opted out of receiving email marketing from us. If we are unable to verify your request, we will notify you as well.
Your Right to Non-Discrimination for the Exercise of Your Privacy Rights
California affords consumers with the right not to receive discriminatory treatment by a business for the exercise of their privacy rights conferred by the CCPA. This means that you cannot be denied goods or services; be charged different prices or rates; be provided with a different level or quality of goods or services; or have it suggested that you will receive a different price or rate or different level or quality of goods or services. However, a business may offer a financial incentive or price or service difference if it is reasonably related to the value of the consumer’s data. A business shall notify consumers of any financial incentive or price or service difference.
Cross-Border Transfer
The Site is controlled and operated from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your personal information may be stored and processed in any country where we have facilities or in which we engage third-party service providers. By using the Site, you consent to the transfer of such information to third-party service providers outside of your country of residence, which may have different data protection rules than those of your country.
European Economic Area and UK Residents
If you are an individual in the European Economic Area (EEA) and/or the UK:
At this time, we do not accept direct orders from EEA and UK individuals. We collect and process personal information about EEA and/or UK individuals in limited instances, namely where we receive such personal information through our third-party vendors in the EEA and/or UK, and only where we have a legal basis for doing so under applicable laws.
We rely on the following as lawful reasons for the collection, use, and processing of personal information:
- To the extent necessary for the purposes of our legitimate interests, such as to provide our third-party vendors with customer support/service;
- To the extent necessary to provide you and our third-party vendors with the ordered products, including but not limited to, process transactions, export/ship orders, deliver orders, comply with VAT, and to provide customer support/service;
- It satisfies a legitimate interest that is not outweighed by your data protection rights and interests, such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- To the extent necessary to protect the vital interests of a data subject or of another natural person, such as to respond to your requests and inquiries;
- You give us consent to do so for a specific purpose, which you may withdraw at any time;
- To the extent necessary for compliance with a legal obligation.
Your personal information may be stored and processed on computers in and outside the United States. By using the Site, you consent to the transfer of such information to countries outside or your country of residence, which may have different data protection rules than those of your country.
Under the GDPR, if you are a EEA resident, you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information;
- Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address;
- Require us to correct any mistakes in your personal information which we hold;
- Require the erasure of personal information concerning you in certain situations;
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third-party in certain situations;
- Object at any time to processing of personal information;
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- Object in certain other situations to our continued processing of your personal information;
- Otherwise restrict our processing of your personal information in certain circumstances; and
- Claim compensation for damages caused by our breach of any data protection laws.
If you would like to exercise any of those rights, please:
- Email or write to us at the contact details below;
- Let us have enough information to identify you;
- Provide proof of your identity and address; and
- Let us know the information to which your request relates.
Changes
This Privacy Policy was published and last updated as of the date noted above. We may update this Privacy Policy from time to time by updating this posting. Changes to this Privacy Policy are effective when they are posted. You acknowledge and agree that it is your responsibility to review this Site and this Privacy Policy periodically and to be aware of any modifications. Your use of the Site after such modifications will constitute your acknowledgment of the modified Privacy Policy; and agreement to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions or concerns regarding your privacy rights or our Privacy Policy, you may contact us via email at DPO@theubiquegroup.com, or by mail at 4350 Ball Ground Hwy., Canton, GA 30114.
Do You Need Extra Help?
If you have a disability which interferes with your ability to access this policy, we can make accommodations to present the policy in an alternative format to assist you. If you would like to receive this Privacy Policy in another format that is accessible to your needs (for example: audio, large print, etc.) please contact us.
Click here to download the privacy policy.
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