FAQs

Yes. Call 1-855-307-3877 and our customer service team will help you place your order and answer any product questions.

• Monday–Thursday: 8am–8pm EST
• Friday: 8am–5pm EST

Some items ship Ready to Assemble to help prevent shipping damage. Instructions and hardware are included (wood glue not included).

We process orders quickly, so cancellations or changes can’t be guaranteed. All requests must be submitted in writing to customerservice@theubiquegroup.com
.
If your order has already shipped, return shipping costs may be deducted from your refund. Sending an email does not automatically cancel a shipped order—a customer service representative will follow up regarding cancellation requests

We ship across the contiguous United States. We ship from the closest of our U.S. locations when possible, and some items ship directly from the manufacturer.

Yes—additional freight charges apply. Call 1-855-307-3877 for details.
Canadian customers are responsible for applicable duties, taxes, and brokerage fees.

The item is in stock and typically leaves our warehouse within 24 business hours. Weekend orders are processed the next business day. Large orders may ship in multiple shipments.

When your order ships, we’ll email tracking details. Tracking may take up to 24 hours to become active.

If you have further questions, contact us at 1-855-307-3877

Large/heavy items or large-quantity orders may require freight delivery (semi-truck). Freight charges vary based on weight, dimensions, quantity, and delivery location.

Freight is quoted per shipment. We gather rates from multiple carriers and work to find the most cost-effective option. Some manufacturer-direct shipments may take longer to quote.

• Dock-to-Dock: Delivered to your loading dock; you unload
• Tailgate Delivery: Delivered to the truck; you unload

For more options visit our Freight Page or call us at 1-855-307-3877.

Returns are accepted within 30 days of purchase unless otherwise stated on the product page. Items must be unopened and unassembled. Once assembled, the customer assumes responsibility.

Report issues within 10 days of delivery to claims@theubiquegroup.com or call 1-855-307-3877. Include photos and quantities.

Do not refuse delivery.

• Note “Damaged” or “Shortage” (with quantity) on the delivery receipt if possible
• If the driver won’t allow inspection, write “Driver Refused Inspection” before signing
• Contact us to start the claims process

Yes, many products are covered by the Ubique Group Limited Product Warranty. Coverage varies and you can learn more here.

Email claims@theubiquegroup.com and include proof of purchase and a description of the issue. A Return Merchandise Authorization may be required.

Please visit the Product Warranty page for complete warranty periods, exclusions, and claim instructions.

• Visa, MasterCard, American Express, Discover
• Checks & Money Orders
• Purchase Orders (accepted case-by-case)
• PayPal
• PayPal Credit (subject to approval)

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

Yes. We offer commercial financing options with fast decisions and flexible terms. Call 1-855-307-3877 for help selecting the best option.

QuickSpark – fast decisions, broad credit range, flexible terms

Hampton Ridge Financial – soft credit check, fast approvals

Direct Capital – $2,500 minimum, terms 12–60 months (requires 2+ years in business)